Job highlights
- Note: rotational Shifts, 5 days working, 2 week Offs (week offs rotational)
- Profiles: Remote Desktop Engineer.
- Job Location: DLF Cyber City, Gurugram (Work from office)
- Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs
- Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues
- No Cab, Timing feasible for Metro and other Public Transport.
Profile
- 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely .
- At least 1 to 2 years utilizing chat functionality to service the customer.
- Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues
- Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony
- Familiarity with security tools and triaging
- Experience with installation, upgrade, and maintenance of software, hardware and peripherals
Deliverables
- Utilize remote control tools to manage and enforce compliance with standards
- Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software
- Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures.
- In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues
- Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer’s incident
