Job Description
- Good Technical skill on Windows/MAC platform.
- Good knowledge of Outlook and Slack configuration.
- Quick Learner
- Knowledge of Wi-Fi configuration
Deliverables
- Provide support to Desktops, Printers, and other peripherals etc. either on field or remotely desktop support
- On-site support, and support for Remote sites and work-from-home computing
- Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
- Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed
- Re-installation of the anti-virus packages corrupted or deleted by the users
- Installation / Reinstallation of mail client software on users’ desktops/Laptops
- Install / configure/update e-mail software at client site.
- Configuration of client’s PC
- Day to day troubleshooting activities
- Help in upgrade the version of Mailing software
- Onsite filed support –End user device h/w, and desktop software distribution
- Reimage of Asset as per requirement.
