Job Summary
Weareseeking a motivated and detail-oriented IT Service Desk Level 1 Technician to join our team. The ideal candidate will be responsible for managing andresolving support tickets, addressing walk-in requests, and handling hardware requests. This role involves preparing and configuring laptops, formatting devices, and ensuring necessary applications are installed to provide seamless support to our users.
Key Responsibilities
- Manage and resolve support tickets in a timely manner using the ticketing platform.
- Assist walk-in users with IT-related issues and requests.
- Process hardware requests, including the setup and deployment of laptops and desktops.
- Perform laptop formatting and ensure all necessary applications and software are installed.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Collaborate with other IT teams to escalate issues as needed.
- Provide basic troubleshooting and support for both Windows and Mac operating systems.
- Assist in maintaining hardware inventory and equipment lifecycle management.
- Participate in IT projects as needed and contribute to process improvements.
