The Problem
Cumbersome processes create inefficiencies for citizens
In India, a State Police Department lodges complaints over 10 lakhs every year of lost items, especially critical items such as mobile phones, passports, identity cards, and so on.
The manual process for filing complaints of such lost/stolen items involves citizens physically going to a police station and waiting for hours and even days before he is only guided to the right person to file a report. Not only is this tiring and frustrating for citizens, but it is also an inefficient and cumbersome process for an already burdened police department. Since these lost articles tend not to be treated as emergency requests but have to be reported as part of the existing system and processes, police officer spends considerable time in filing and processing the paperwork involved in the manual lodging of such complaints.
Moreover, lodging a police report about a lost document becomes unavoidable where there is a prerequisite for the reissue of a lost document such as a passport. The loss or theft of such an item is usually reported after some delay after the actual incident, and details shared by the complaint are sketchy and not necessarily accurate. In particular, persons traveling through Delhi or tourists rarely find it possible to go back to the place where the article or document could have been lost and lodge a report in the closest police station.
Solution
To manage such challenges and to ensure that complaints are received due to support, Delhi Police decided to enable mobile and web-based reporting of critical lost/missing articles thus eliminating the need for an individual to go to a police station and file a complaint.
This report can be lodged from anywhere in the world and a printable digitally signed report is instantaneously sent in response to the complainant. With an aim of providing technology-enabled services that improve citizen’s convenience, as well as make the police force more efficient, PC Solutions developed and deployed this innovative application for both Delhi and Uttar Pradesh police departments.
The Outcome
Instant Ease of Use for 8 Lakh+ People within eight months of its launch, more than 6 lakh complaints people have been filed using the Delhi Police online application for registering complaints for loss or theft of items like mobile phones, passports, and PAN cards. The success of the application has been talked about extensively over media, with some of the notable ones being NDTV, The Times of India, Hindu, Indian Express, Business Standard, Windows Central, New Technology, and DNA India.
The application is aimed at increasing efficiencies in modern cities on two fronts – both in terms of time citizens spend on activities that can easily be improved using technology, and secondly, freeing up the valuable bandwidth of the police force so that they can focus on issues of greater critically, instead of paperwork. The complaint filing process for loss/theft of such documents, critical papers, mobile phones, etc. has now been replaced by an application with no effect on the outcome but has reduced the time involved, the paperwork needed, and resulting frustration on both sides.
Key Drivers for Deployment
Even though Akhil Systems’ IT infrastructure was on AWS Cloud, the company was looking forward to injecting innovative cloud-driven capabilities in order to gain business agility and business continuity.
The company was looking for a trusted organization that could manage the services in a cost-efficient manner and also help the company move another notch up towards gaining greater productivity from its existing IT infrastructure. This is where PC Solutions has created the big difference.
Whenever Akhil Systems customers face any issues with billing or need support, the PC Solutions team is always there 24×7 to resolve these issues with the help of right-sizing of instances.
While providing these managed services, PC Solutions has also helped the company in terms of setting up its production and UAT (User Acceptance Testing) / Dev application and Database instances along with all third-party application and services configuration.
This innovative implementation is helping Akhil Systems towards the right sizing and most importantly, utilizing their existing infrastructure in a cost-effective manner.
About PC Solutions
PC Solutions has been a strategic, influential, and credible leader in the field of Technology services, consulting, and IT infrastructure solutions for the past thirty years.
With our unparalleled compliance to process and security standards, we are certified as ISO/IEC 20000-2011, ISO27001-2013, ISO9001:2008, CMMi – Level 3 Company.
Since our inception in 1988, our team of experts has diligently ensured that we align the IT solutions to meet the business needs of enterprises with agility and precision. We are global, and our customer base spans across industries on the worldwide map.
