At least 4+ years of experience in implementing, supporting, and administering enterprise-scale messaging and collaboration environments (MS Exchange, Microsoft Lync/Skype/Teams)
Prior Working Experience
- Install, configure & troubleshoot different roles of Exchange servers
- Mailbox Database and Public Folder Database Creation, Deletion, handling permission issues, and managing replication
- Managing DAG and CAS Arrays, troubleshooting failover issues, addition and deletion of Exchange servers from clusters
- Migration of an on-premise Exchange environment to Exchange 2010/2013/2016 or to Office 365
- Troubleshooting inbound and outbound queues, mail routing issues, server errors, mail delivery latency issues, analysis of NDR
- Configure, maintain & troubleshoot email gateways, and anti-spam (Proof point, Barracuda, Mimecast, etc…)
- Handling OWA and ActiveSync issues
- Problem determination and resolution within SLAs with good analytical and problem-solving abilities.
- Produce detailed and accurate technical documentation
- Highly self-motivated and directed.
- Excellent attention to detail.
- Ability to effectively prioritize, organize, and execute tasks in a high-pressure environment an ISP/Managed Services/IT Services company
- ispreferred, and a background in dealing with global teams and remote teams will be a strong plus
- Install,configure, maintain & troubleshoot DirSync, AD FS
- Configure, maintain, and troubleshoot the Office 365 environment
- Install, configure & troubleshoot Microsoft Lync
- Troubleshoot Lync client issues related to IM, Voice, Video, Desktop Sharing, etc
- Unified Messaging, Active Directory, LDAP, Kerberos and DNS.
- PowerShell cmdlet and scripting knowledge
- Microsoft Exchange certification is a strong plus
- Day-to-day Operation issues, Service Requests, and Project tasks related to Messaging infrastructure
- Respond to and resolve escalated system incidents, problems, or outages and accurately report and document solutions
- Problem determination and resolution within SLAs
- Install, Configure, Maintain, and troubleshoot Exchange servers
- Managing Databases(Creation, Deletion, Modify Settings for Maintenance and Logs) and Database recovery
- Configure,Maintain & troubleshoot DAG
- Configure, Maintain and troubleshoot connectors, Email Address Policies, CAS Arrays, etc.
- Responsible for supporting, troubleshooting, and providing solutions for Microsoft Lync, Exchange, Active Directory, and Certificate Services (Specifically Simple Certificate Enrollment Protocol)
- Responsible for providing senior-level support for the Exchange Team.
- Participate in team on-call response 7x24x365.
- Monitor performance levels and capacity of supported applications, and assist in proper capacity planning and management.
- Engage with the monitoring team to ensure proper monitoring of all supported Messaging Applications.
- Must be able to produce detailed, accurate technical documentation.
