Profile
- Should have good communication skills
- Ability to handle basic and some intermediate end-user questions on the following technologies: Microsoft
- Office, MS Outlook, MS Lync, SharePoint, Wireless connectivity, basic hardware (Dell, Lenovo laptops), Network drive mappings, Windows 7 and XP.
Deliverables
- Provide support to Desktops, Printers, and other peripherals, etc. either on the field or remotely with desktop support
- On-site support, and support for Remote sites and work-from-home computing
- Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
- Diagnosing & troubleshooting virus problems that can be fixed using an antivirus tool deployed
- Re-installation of the anti-virus packages corrupted or deleted by the users
- Installation / Reinstallation of mail client software on users desktops/Laptops
- Install / configure/update e-mail software at the client site.
- Configuration of client’s PC
- Day to day troubleshooting activities
- Help in upgrading the version of the Mailing software
- Onsite filed support –End user device h/w, and desktop software distribution
- Reimage of Asset as per requirement
