Profile
- 2+ years relevent Experience ,
- Technical diploma or graduate degree from a university.
- “Good knowledge of AVAYA EPABX & PBX Server( Communication Manager) Version 5.01
- G650 Cabinet / CMS SERVER 16.3 / AES / ESS / MM SERVER / SAI”
- “Good knowledge of tools: Avaya Digital Phone 6416,6408,2410 / Avaya IP Phone 9641G
- Avaya Call-master IV / Avaya console phone / Wall Board / ISDN – PRI & BRI”
- Good communication skill
Deliverables
- Configuring the Extensions for Call Masters and digital phones.
- Hardware replacement of Avaya products.
- Checking the Digital Phones, Call Masters & Video conf. Equipments.
- Managing Daily Extension login problem.
- Mapping the extension with devices.
- Log in & out of the Extensions.
- Create and Delete auth codes as per requests
- Making Conference Calls & Login into the Bridge Call.
- Checking Voice issues faced by users & rectifying them.
- Attending problem-related calls from the users.
- Create, Reset, and Delete Voicemail on extensions
- Create and remove the Audio bridge for users as per requests
- Prepare and manage the inventory for Voice equipment
- Get issued the digital phones and voice related material from Tech store
- Managing records for ITSC SR
- Managing records for IMR Ticket
- Managing records for NICE Ticket
- E-separation of Employees and maintaining records
- Raising CR and CMRs
- Monitoring Trunks, PRIs, Alarms, etc
- Monitoring Nice loggers, users add, remove, password reset
- Coordinating with above-mentioned helpdesk for any issue (N/W performance, Trunk Voice problem, IGX-related issue, remote login extensions) related to their site.
- Prepare Daily, Weekly, and Monthly Reports as per Leader’s requirement
Handling Tickets on eESM (ManageNow and ITSC) online software
