Job details:
- Perform Security Health Checks of Windows servers and other compliance.
- Perform timely Patch management as per the Schedule.
- Perform Change Management as per the process.
- Support to all BAU [Business as usual] calls.
- Support to raising & implementing including the Patch management CRs in the GST infrastructure.
- Daily BAU L2/L3 Service Now Support and calls on Windows 2008, 2012 Server Family infrastructure
- and GST Apps including client-related tickets.
- The setup and maintenance of the new infrastructure Server.
- Should have relevant experience of 2 -5 years
Detailed Activities:-
- Windows OS & AD Incident/Production Management
- Installing, Configuring, and Hardening Windows 2008 / 2012 Servers
- Installing, Configuring, and Managing AD / DHCP / DNS Services.
- AD Replication monitoring and regular health checks are to be performed.GST client
- Creating Group Policies and implementation as per standard procedures.
- RAID Configurations and Disk Management Utilities Tools.
- Perform Security Health Checks of Windows servers and other compliance-related activities.
- The setup and maintenance of the new infrastructure of Windows 2008, Windows 2012 Server Edition for GST App Server.
- Coordinating with different lines of services with SLA.
- 3rd party vendor coordination for visits and troubleshooting
- Controlled shutdown and restart of services and dependencies
- Console operations – verify system availability
- Monthly check of assets against CMDB
- Daily Operating System alert handling and response
- Quarterly/half yearly password maintenance and scheduling
- Ticket Status Check and Update
- Respond to False Positive Alerts
- Incident Escalation and Progress Monitoring
- Handling Sev1 Incidents reported by automated alerts
- Handling Sev2 Incidents reported by automated alerts
- Handling Sev3 Incidents reported by automated alerts
- Handling Sev1 Incidents reported by customer
- Handling Sev2 Incidents reported by customer
- Handling Sev3 Incidents reported by customer
- Monitoring of DHCP Scopes
- Change and Deletion of DHCP scope entries
- Change and Deletion of DHCP Scopes
- Management of IP Reservations
- Maintenance of DHCP Scope Options
- Management of DHCP Incidents and Alerts
- Monitoring of DNS Resolution
- Maintenance of DNS Zones
- Monitoring of WINS resolution
- WINS Server Maintenance
- WINS Database Maintenance
- Management investigation of customer complaints
- Maintenance and review of operating system admin accounts
- Maintenance and review of application admin accounts
- Maintenance of Hardware Monitoring Agents
- Maintenance of Hardware Management Packs (SCOM)
- Escalation of Hardware Alerts to onsite maintenance
- Controlled Reboot of Server for hardware repair / replace
- Maintenance of Software licenses
- Software License Usage Monitoring
- Deployment and Maintenance of Backup Agent Software
- Log and Plan Procurement Request
- Install OS, Tooling, Backup Software, and system management components
- Creation of application admin accounts (if more than 10)
- Maintenance and review of application admin accounts (if more than 10)
- Create file system
- Delete file system
- Modify file system
- Administrative User Account Reviews
Patching
- Perform timely Patch management as per the Schedule.
- Deployment of Monthly MS Fixes / Patches
- Controlled Reboot of all systems after patch application
- Removal of Patches if issues occur
- OS software installation of nonmandatory patches and service packs
Change Management
- Perform Change Management as per the process.
- Change Raising to facilitate incident resolution
- Change Raising to facilitate Problem resolution
- Change Review and Monitoring
- Change Management Reporting
- Change Review and Monitoring
Problem Management
- Responsible for preparing RCA documents for Severity 1 & Severity 2 calls.
- Trend analysis of Capacity report
- Trend analysis of availability report
- Problem Management and RCA
- Trend analysis of tickets and recommendations for improvement
- Identifying problem areas and finding out ways to reduce that
Documentation
- Documenting the changes in change management.
- Document the Incident Report in Incident Management Tools
- Creating and updation of technical documentation
Antivirus
- Antivirus management
- Epo administration
- Initiate Outbreak co-ordination team
- Troubleshooting of Antivirus Definitions
- Resolution of out of date Pattern files
- Cleaning, deleting, and Quarantining affected files
- Management of Performance Monitoring Alerts (false positive)
- Monitoring and Logging for Security violations
Reporting
- Bi-annual capacity report generation
- Reporting on outstanding Problem Records
- Generation of Monthly Service Level Reports
- Generation of Monthly Patch Report
