Job Description:
- Logging of user details regarding the issue and giving them a trouble ticket, providing 1st level of technical support to the End User.
- Allocating tickets to the engineers.
- Call logging and call closure
- SLA management.
- Coordination with the seniors & internal team members.
- Maintaining report.
- Assisting in back office operations.
- Will be responsible for providing services to the customer.
- Handling escalated technical issues
Job Details :
- Supporting End User
- Working with Ticketing Tool
- Routing tickets among team members
- preparing MIS reports as per process requirement
