Profile
- Should have 3+ years Experience
- Good knowledge of MS Office and any Ticketing tool
- Technically strong in Windows environment, able to handle small teams. Able to coordinate with vendors. Good understanding of the ITIL process.
Deliverables
- Structures the technical work of the project.
- Provides technical leadership to team members.
- Tickets are to be reviewed on a daily basis
- User feedback & corrective action in case require
- Knowledge base deployment and updation including Matrix of Team
- Team Meetings on a regular basis
- Handling Escalations
- Team Training at regular intervals
- Vendor Co-ordination when require
- Focus on SLA
- Manages the execution of a project plan, including quality and completion of own work while simultaneously monitoring the work of team members.
- Inventory (Software and hardware) management of Technology Store.
- issue of the materials after getting a proper approval form signed by technology managers. Receiving materials, that are related to Technology Stores.
- Updating inventory record for issued and received Technology store items.
- Managing inventory list cost center details for all desktop PCs, Printers, and IBM Compaq Servers, which is populated in the AESC-I site.
