Service Desk Services
Employees today are heavily reliant on IT technology, so in the event of a disruption, they should have immediate access to the appropriate people to help them with their issues.
PC Solutions is a leader in the world for offering its customers the most cutting-edge and effective support desk services. Whether your workers work remotely or from home, we use the most advanced procedures and techniques to provide the best user experience.
Our IT service desk solutions specialists are qualified to manage your incidents, and support requests, and deal with customer relations. We deploy services intending to optimize an enterprise’s overall IT growth and business operations.
Our IT services desk software services include:
- We serve as a single point of contact for all IT apps and business processes, among other services.
- Deployment of a tracking solution for each and every event that comes in.
- Routing automation, email alerts, and ticket monitoring.
- Basic Incident Management for Problems.
- Interactions with a few different Service Management Processes are limited.
- Specialized teams provide support outside the help desk for specific regions and applications.
- If an escalation is required, levels 1 and 2 support and transmit incident ownership.
- Problem-solving techniques and escalation procedures.
- Maintaining compliance with service level agreements (SLAs).
- End-user self-service options.
- Merging in full with other IT management processes.
- Supplying information to Configuration, Change, Problem, and Release Management, integrating with it, and disseminating it.
- Assist businesses in adhering to service-level agreements.
- CMBD, asset discovery, and asset management integration.
Industries
Our holistic approach, technical expertise and innovative strategies have helped us implement reliable solutions across industry verticals.
BFSI
Govt./PSU
Hospitality
IT/ITES
Manufacturing
Media
Services
Telecom
Our Partners
In collaboration with our leading worldwide partners, we provide cutting-edge technological solutions to businesses.
Get in Touch
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